With a local technician or shop, you have someone and some place you can go to in order to resolve your issues.
These are the same issues to consider whenever asking someone else to help us, but the ramifications of allowing someone to remotely access your machine are more serious. Multiple layers of trustĭo you trust they know what they’re doing? Will they do more harm than good? Will you spend a lot of money and get little in return? That “more going on” could be quite legitimate or it could be quite malicious. It’s possible there’s more going on you can’t see. The problem is this can lead to a false sense of security. Some include voice, so you can talk to the technician and they can explain what they’re doing or answer questions along the way. Most remote access tools let you watch the technician’s activities. Presumably, that means resolving the issues bringing you to them in the first place, and nothing else malicious along the way. It’s like having a technician visit your home or taking your machine into a shop for repair. Remote access means giving someone complete control of your machine. It’s not about remote access technology it’s about who you’re allowing access to your machine. This kind of remote access is absolutely not safe, and should be avoided at all costs. Once they have it, they install malware - often including ransomware - or they leave back doors allowing them continued access when you’re not around. Using lies and threats, scammers try to get you to give them remote access to your machine. Recent years have seen rise to something called the “tech support scam”. The key word in your question is “reputable”. NEVER allow remote access to someone whom you don’t know or who contacts you.
The key is that you must know and trust the individual, just as you would if you handed the computer to them. Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes.
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